Responsibilities:
• Ongoing system testing and issue reporting:
1. Testing the system regularly in multiple browsers following a test script
2. Reporting any system elements that are not working as designed for further investigation/resolution
• Managing the analytics for the Online Record Book and the client's information website:
1. Analysing monthly Google analytics for website and ORB
2. Running reports and analysing data captured via the ORB
3. Preparing monthly insights report for NAA based on the findings from analytics
4. Preparing quarterly board reports on analytics results
• Managing online surveys (questions would be provided by NAA):
1. Setting up surveys
2. Running the surveys
3. Collating and analysing results
4. Preparing reports based on results
• Online Record Book Helpsite:
1. Ongoing identification of update requirements for the ORB Helpsite and ORB user manuals with each change to the system
2. Updating Content Management System (CMS) with wording/image changes from NAA
• Support for Helpdesk Officer over annual leave and high volume periods:
1. Responding to direct emails, and phone calls from Coordinators, Participants, Parents, Assessors, States/Territories
2. Administering the system and fixing issues, where the tools are available
3. Adding technical issues to feedback log for resolution by developers
Requirements:
Candidate must possess at least a Bachelor's/College Degree
Must have excellent written and spoken English.
Must have a clear and confident phone manner.
Must be confident in using a computer and online applications
Must be able to type at least 50+ words per minute.
Must be proficient in MS Office, including Outlook, Word and Excel (utilizing formulas and macros)
Must have demonstrable skill in analyzing information
Preference will be given to applicants who have experience in online system administration. Ideally with experience in using Google Analytics
Must be willing to work in Eastwood City, Libis, Q.C
Must be willing to work shifting schedules
The job package consists of:
• Private HMO coverage
• Competitive Pay
On top of these, MicroSourcing offers you the chance to work in a professional, international, and fun working environment where you will get the chance to meet and work with people from different parts of the world.
HOW TO APPLY:
Please send your resume and cover letter to hazel@microsourcing.com Kindly write the position you're applying for as the subject of your message.
How to apply:email
Company:MicroSourcing Philippines, Inc.
Contact:Manpower Acquisition Team
Email:hazel@microsourcing.com
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