Research Manager/Director (Quantitative or Qualitative)

Qualification:

• Assist Managing Director to set and achieve stretching budgets for sales and revenue.

• Actively explore business opportunities with new and existing clients.

4 slots available to be filled immediately.

• Assist in business development planning and execution

• Monitor overheads to ensure proper control on expenses.

• Oversee and manage projects to ensure these are done to the satisfaction of clients.

• Review project design and give professional advice to clients to ensure the most cost effective and appropriate methodology and techniques are used.

• Advice Research on methodology and analysis, to ensure Client is provided with strategic and actionable recommendations

• Review & negotiate costing to ensure competitiveness.

• Assist MD in reviewing and improving work systems for more efficient operations

• Improve and direct procedures in Research department to ensure consistent, accurate and efficient applications.

• Manage research teams and resolve staff problems to ensure smooth operations of the team.

• Improve and direct procedures in Support teams to improve efficiency of work flow and quality of output.

• Maintain close relationships with clients to enhance possibility of winning repeated business.

Internal:

• MD to discuss division performance and agree action on sales, staffing and other issues

• Supervisors/Managers of internal departments, including Fieldwork, Data Processing, etc to discuss and resolve problems.

External:

• Managers & Directors of clients for sales purposes, project briefing and debriefing, cost negotiations.

• University degree

• At least 9-10 years research experience

• Substantial & proven knowledge of research methodologies and techniques

• Conversant with industry & marketing issues

• Ideally, knowledgeable in a particular industry

• Knowledge of basic accounting/financial terms and procedures

• Knowledge and experience in preparing budgets

• Very good English essential

• Excellent interpersonal & communication skills

• Ability to delegate

• Good time management skills

• Sales techniques

• Good problem solving skills

• Good analytical skills

• Good project management skills

• Good presentation skills

• Good leadership skills

• Negotiation techniques

• Sales techniques

How to apply:send you're Email

Company:Reliance.com Co.

Contact:Diodi Ledesma

Email:diodiledesma@reliance.com.ph

SAP HR Senior Consultant

Qualification:

Team Function: Consultant is responsible for complete resolution of inquiries and/or cases received via all incoming channels including: phone, fax, emails, ESS, MSS, etc. Provides delivery of quality outsourced services, by processing service requests, performing system transactions and researching and responding to basic and/or complex situations.

HR Process Areas: Payroll; Health & Welfare Benefits Administration, Organizational Management, Retiree Administration, Inpat/Expat Support and general HR Administration.

Duties (include but are not limited to)

 Responsible for overall management and support of client including, hiring, training, mentoring, performance management/coaching, discipline, compensation, etc.

 Monitors team staffing and scheduling to ensure the team has the appropriate level of expertise at all times. Controls overtime expenses against budget.

 Maintains and reports statistics related to performance objectives and develops and implements strategic plan to meet requirements.

 Implements and manages team processes and initiatives in order to satisfy client service level agreements.

 Continually evaluates and improves work processes to achieve performance goals.

 Responsible for managing data quality assurance and call service quality by reporting of statistics, analyzing error reports, monitoring back-log queues, volume, aging service requests, and adjusting schedules accordingly. Performs root-cause analysis and implements action plan.

 Monitors calls and ensures standardization and follow-up of call protocols.

 Manages and resolves issue log with customer.

 Researches trends and gathers customer service benchmarking. Sets and implements standards.

 Identifies training needs of dedicated to the client.

 Resolves escalated client service issues.

 Builds strong, effective partnership with client Account Manager in order to develop detailed client knowledge and provide high quality service.

 Develop strong relationship with peers in offshore facility. Work jointly to ensure standardization and consistency.

 Lead or support special or on-going client projects

 Provide effective communication to client HR Business Representatives

Education/Experience`

 Minimum BA/BS or 4-year degree or equivalent experience (required)

 Specialization or certificate (preferred)

 Minimum of 6 years experience in a HR Administration or outsourcing environment, where primary responsibilities were focused on two or more specific process areas and at least two of the years in a management capacity

 At least 2 full life cycle implementation projects

 Experience with client management and resolving escalated employee or client issues

 Expert level experience with MS Office (Word, Excel).

 Experience with HRIS databases (e.g., PeopleSoft, SAP and/or Oracle)

 Experience in SAP HR for at least 5 years a must.

 Working knowledge of HR laws and practices, including retirement and 401(k) plans

 Leadership and team building skills. Proven ability to manage and motivate junior and senior level employees.

 Strong written and oral communication skills.

Skills

 Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.

 Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.

 Ability to work independently and as part of a team. Ability to transfer knowledge to team members.

 High level of focus and attention to detail and accuracy in a repetitive environment

 Ability to recognize research and resolve basic and complex escalated issues and make recommendations to improve service delivery processes.

 Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization

Language

Required: English

How to apply:send you're Email

Company:Reliance.com Co.

Contact:Diodi Ledesma

Email:diodiledesma@reliance.com.ph

HR Mandarin/Nihonggo Service Agent

Qualification:

Appropriate tertiary level education or equivalent industry experience

1-2 Years experience in call Centre roles/ payroll processing

Advantage - 2nd language written and verbal capability.

Competencies:

Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.

Good communicator and customer oriented - to be able to identify and understand the customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Excellent written and verbal communication skills

Well organized and planned, schedules time effectively and uses efficient work methods and tools

Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.

Teamwork - to be able to work with colleagues to achieve common targets and objectives and to provide actively help to other team members.

Focus on Quality

How to apply:send you're Email

Company:Reliance.com Co.

Contact:Diodi Ledesma

Email:diodiledesma@reliance.com.ph

Ship Master/Captain

Purpose of the Job

Responsible for the recruitment as well as retention, performance management and career development of Filipino SeaPersonnel. Ensure that training is contributing fully to the company goals through proper utilization of funds, strategic deploymentof human resource, effective execution of projects and activities and practical compliance to safety and standards.

Key Duties & Responsibilities Authority

• Plan, develop and lead implementation of training programs and policies for Filipino Sea Personnel and oversee overall training activities of the Training Department.

• Work with the Manning Manager in ensuring that Filipino seafarers are provided with proper attention, recognition, support and training through effective performance management and career

development undertakings.

• Carry out effective and economical recruitment and assist in assignment and rotation strategies for Deck SMT.

• Reserved Ship Master, who may be deployed as Master to SNPI managed vessels when necessary.

• Ensure peak performance and compliance to safety and quality standards of Training Department by staffing them with competent, professional and high performance employees.

Authority I - To act independently; Authority II - To act but inform the person to whom he/she reports and other interested parties; Authority III - To consult (direct manager) before acting

Qualifications

Education:

Marine or Nautical degree or any four-year course

Experience:

Ten years sea service experience and/ or training as an Officer or equivalent combination of education and experience as Ship Master

How to apply:send you're Email

Company:Reliance.com Co.

Contact:Diodi Ledesma

Email:diodiledesma@reliance.com.ph

Ship Master/Captain

Purpose of the Job

Responsible for the recruitment as well as retention, performance management and career development of Filipino SeaPersonnel. Ensure that training is contributing fully to the company goals through proper utilization of funds, strategic deploymentof human resource, effective execution of projects and activities and practical compliance to safety and standards.

Key Duties & Responsibilities Authority

• Plan, develop and lead implementation of training programs and policies for Filipino Sea Personnel and oversee overall training activities of the Training Department.

• Work with the Manning Manager in ensuring that Filipino seafarers are provided with proper attention, recognition, support and training through effective performance management and career

development undertakings.

• Carry out effective and economical recruitment and assist in assignment and rotation strategies for Deck SMT.

• Reserved Ship Master, who may be deployed as Master to SNPI managed vessels when necessary.

• Ensure peak performance and compliance to safety and quality standards of Training Department by staffing them with competent, professional and high performance employees.

Authority I - To act independently; Authority II - To act but inform the person to whom he/she reports and other interested parties; Authority III - To consult (direct manager) before acting

Qualifications

Education:

Marine or Nautical degree or any four-year course

Experience:

Ten years sea service experience and/ or training as an Officer or equivalent combination of education and experience as Ship Master

How to apply:send you're Email

Company:Reliance.com Co.

Contact:Diodi Ledesma

Email:diodiledesma@reliance.com.ph