SAP HR Senior Consultant

Qualification:

Team Function: Consultant is responsible for complete resolution of inquiries and/or cases received via all incoming channels including: phone, fax, emails, ESS, MSS, etc. Provides delivery of quality outsourced services, by processing service requests, performing system transactions and researching and responding to basic and/or complex situations.

HR Process Areas: Payroll; Health & Welfare Benefits Administration, Organizational Management, Retiree Administration, Inpat/Expat Support and general HR Administration.

Duties (include but are not limited to)

 Responsible for overall management and support of client including, hiring, training, mentoring, performance management/coaching, discipline, compensation, etc.

 Monitors team staffing and scheduling to ensure the team has the appropriate level of expertise at all times. Controls overtime expenses against budget.

 Maintains and reports statistics related to performance objectives and develops and implements strategic plan to meet requirements.

 Implements and manages team processes and initiatives in order to satisfy client service level agreements.

 Continually evaluates and improves work processes to achieve performance goals.

 Responsible for managing data quality assurance and call service quality by reporting of statistics, analyzing error reports, monitoring back-log queues, volume, aging service requests, and adjusting schedules accordingly. Performs root-cause analysis and implements action plan.

 Monitors calls and ensures standardization and follow-up of call protocols.

 Manages and resolves issue log with customer.

 Researches trends and gathers customer service benchmarking. Sets and implements standards.

 Identifies training needs of dedicated to the client.

 Resolves escalated client service issues.

 Builds strong, effective partnership with client Account Manager in order to develop detailed client knowledge and provide high quality service.

 Develop strong relationship with peers in offshore facility. Work jointly to ensure standardization and consistency.

 Lead or support special or on-going client projects

 Provide effective communication to client HR Business Representatives

Education/Experience`

 Minimum BA/BS or 4-year degree or equivalent experience (required)

 Specialization or certificate (preferred)

 Minimum of 6 years experience in a HR Administration or outsourcing environment, where primary responsibilities were focused on two or more specific process areas and at least two of the years in a management capacity

 At least 2 full life cycle implementation projects

 Experience with client management and resolving escalated employee or client issues

 Expert level experience with MS Office (Word, Excel).

 Experience with HRIS databases (e.g., PeopleSoft, SAP and/or Oracle)

 Experience in SAP HR for at least 5 years a must.

 Working knowledge of HR laws and practices, including retirement and 401(k) plans

 Leadership and team building skills. Proven ability to manage and motivate junior and senior level employees.

 Strong written and oral communication skills.

Skills

 Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications.

 Verbal and written communication skills and effective use of advanced customer service principles. Highly developed interpersonal skills.

 Ability to work independently and as part of a team. Ability to transfer knowledge to team members.

 High level of focus and attention to detail and accuracy in a repetitive environment

 Ability to recognize research and resolve basic and complex escalated issues and make recommendations to improve service delivery processes.

 Ability to quickly adapt in a fast variable environment of a start-up or rapidly growing organization

Language

Required: English

How to apply:send you're Email

Company:Reliance.com Co.

Contact:Diodi Ledesma

Email:diodiledesma@reliance.com.ph